Privacy Policy & Data Protection Notice

Last Updated: October 2026 | In Compliance with India's Digital Personal Data Protection (DPDP) Act, 2023

1. Identity of the Data Fiduciary

Data Fiduciary: Dr. Aloy Mukherjee Clinic / Surgical Practice
Practice Location: 2nd Floor, Room No. 1265, Gate No. 10, Indraprastha Apollo Hospital, Jasola Vihar, Mathura Road, New Delhi, Delhi 110076, India.
Contact: +91 9810532834 | appointment@draloymukherjee.com

2. Personal Data We Collect (Data Minimisation)

In accordance with the principle of data minimisation under the DPDP Act, we only collect information necessary to facilitate your medical consultation and appointment booking:

• Contact Information: Full Name, Mobile Phone Number, and Email Address.
• Consultation Query: Optional brief summary of surgical or medical query / symptoms voluntarily provided in message fields.
• Technical Logs: Server access timestamps and IP addresses captured automatically for cybersecurity and system integrity.

3. Purpose of Processing & Legal Basis

Your digital personal data is processed exclusively for the following lawful purposes:

• Scheduling, confirming, and coordinating clinical appointments and consultations with Dr. Aloy Mukherjee.
• Responding to specific patient inquiries regarding clinical procedures and hospital consultation timings.
• Ensuring clinical communication continuity via SMS, phone call, or secure WhatsApp messaging.

Legal Basis: Processing is carried out on the basis of your freely given, specific, informed, and unambiguous consent obtained via an affirmative action (such as selecting the consent checkbox) prior to form submission.

4. Data Storage, Security & Retention

We implement appropriate technical and organizational measures to safeguard your personal data:

• Encryption: All web traffic is encrypted using Secure Sockets Layer / Transport Layer Security (SSL/TLS).
• Confidentiality: Access to patient appointment requests is strictly restricted to authorized healthcare and administrative staff bound by clinical confidentiality.
• Retention Period: Inquiries are retained only as long as necessary to process your consultation request and comply with medical record statutory obligations, after which digital inquiry records are securely erased.

5. Rights of the Data Principal (Your Statutory Rights)

Under Section 11 of the DPDP Act, 2023, you have the following rights regarding your personal data:

• Right to Access: You may request a summary of the personal data held about you and processing activities undertaken.
• Right to Correction & Erasure: You may request the correction of inaccurate or incomplete personal data, or the deletion of data when it is no longer required for consultation purposes.
• Right of Grievance Redressal: You may address complaints or grievances regarding data handling to our Grievance Officer.
• Right to Nominate: You have the right to nominate an individual who, in the event of death or incapacity, may exercise your data rights.
• Right to Withdraw Consent: You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Third-Party Service Providers

We do not sell, rent, or trade your personal data. We utilize authorized, security-compliant service providers solely for website hosting, secure email transmission, and form routing to deliver appointment requests to our clinical coordinators.

7. Medical & Professional Disclaimer

Information on this website, including all educational blog posts, is published for general informational and awareness purposes only. Articles are AI-assisted and do not constitute formal medical diagnosis, individualized treatment recommendations, or a doctor-patient relationship. Patients must consult a qualified medical specialist for personalized care. For medical emergencies, please visit your nearest hospital emergency department immediately.

8. Grievance Redressal Officer

For inquiries, rights requests (access, correction, erasure), or grievances under the DPDP Act, please contact:

Grievance Redressal Officer: Patient Care & Privacy Desk
Practice: Dr. Aloy Mukherjee Practice
Address: Room 1265, Gate 10, Indraprastha Apollo Hospital, New Delhi 110076
Email: privacy@draloymukherjee.com / puniasuraj150@gmail.com
Phone: +91 9810532834